Shipping policy

Where We Ship

We currently ship within the continental United States.

Shipping Cost

Shipping is free on every e-bike we sell within the continental United States.

Shipping charges for accessory-only orders, if applicable, are calculated at checkout.

Order Processing & Transit Time

Many of our e-bikes ship directly from the manufacturer or an authorized distribution facility. Processing and transit times may therefore vary by brand, product, inventory location, and delivery destination.

Once your order ships, we will provide tracking information when available.

E-Bike Delivery

E-bikes are generally shipped in the manufacturer's original factory packaging and arrive 80% - 90% assembled. The exact level of assembly varies by brand and model.

Depending on the carrier and destination, delivery may be made to your residence, driveway, or curbside delivery point. Large e-bike shipments may require someone to be available to receive the package.

Please review your tracking information and carrier notifications carefully once your order has shipped.

Assembly & Tune-Up

Most e-bikes require some final assembly before they are ready to ride. Typical tasks may include installing or adjusting components such as the front wheel, handlebars, pedals, seat, or accessories. Requirements vary by model.

For safety, proper fit, and long-term reliability, we recommend professional assembly and a pre-ride inspection and tune-up if you are not experienced with bicycle assembly and adjustment.

If you would prefer professional assistance, contact us before or after placing your order. We can help you identify nearby bicycle shops or service providers that may be able to assemble and adjust your e-bike.

Assembly and service charges are not included in the purchase price unless specifically stated otherwise and are determined by the individual service provider.

Shipping Damage

Please inspect the shipping carton and your order as soon as it arrives.

If the package appears significantly damaged, take photographs of the box before opening it whenever possible. After opening the package, photograph any damage to the bike, accessory, or included components.

If your order arrives damaged, incomplete, or different from what you ordered, contact us as soon as possible at info@ebikesflorida.com or (833) EBIKE-FL / (833) 324-5335.

Please keep the original shipping carton, packaging materials, labels, and damaged components until we have reviewed the issue. They may be required for a carrier or manufacturer claim.

Delivery Delays

Estimated delivery dates are not guaranteed. Weather, carrier delays, high-volume periods, inventory transfers, and other circumstances outside our control may affect delivery times.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Shipping Address Changes

Please verify your shipping address carefully before placing your order.

If you need to change the delivery address, contact us as soon as possible. Once an order has entered fulfillment or has been transferred to the carrier, an address change may not be possible and may result in additional carrier charges.

Questions

For questions about shipping, delivery, or assembly, contact us at info@ebikesflorida.com or (833) EBIKE-FL / (833) 324-5335, Monday–Saturday, 9:00 AM–6:00 PM Eastern.