Refund policy

EBIKES FLORIDA is an authorized dealer for the e-bike and accessory brands we carry. We handle customer support, warranty coordination, and returns directly so you have one point of contact throughout the process.

Warranty Claims and Returns

If your bike or accessory has a defect that may be covered by the manufacturer's warranty, contact us at info@ebikesflorida.com or (833) EBIKE-FL / (833) 324-5335 before shipping or returning anything.

We will help document the issue and coordinate the warranty claim with the manufacturer on your behalf.

Approved warranty claims are not subject to a restocking fee. When a manufacturer authorizes replacement parts, repair, or return of a defective product, we will provide instructions for the next steps.

Do not ship a defective e-bike, battery, or other lithium-battery product without first receiving shipping instructions from us.

Non-Warranty Returns

We offer a 30-day return period, beginning on the date your order is delivered.

If you decide that an item is not right for you and the product is not defective, you may request a return within this period, subject to the conditions and fees described below.

E-Bikes

Electric bicycles are complex products that require substantial preparation, handling, inspection, and processing when returned. For this reason, approved non-warranty e-bike returns are subject to a 20% restocking fee.

We strongly recommend contacting us before purchasing if you are uncertain about bike type, size, riding position, range, features, or intended use. Our team can help you select the right bike before you order and reduce the likelihood of an unnecessary and costly return.

Because e-bikes contain lithium-ion batteries, return transportation may be subject to special carrier and hazardous-material handling requirements. Lithium batteries are regulated as hazardous materials in transportation, and shipping requirements vary depending on the battery, packaging, carrier, and method of transportation.

Please do not arrange an e-bike return shipment on your own. Contact us first. We can help coordinate an appropriate return shipping method and may be able to obtain more favorable shipping rates than those available to an individual customer.

For non-warranty e-bike returns:

  • A 20% restocking fee will be deducted from the refund.

  • The actual cost of return shipping will also be deducted from the refund when EBIKES FLORIDA arranges the return shipment.

  • Additional charges may apply if the product is returned damaged, incomplete, improperly packaged, or in a condition different from when it was received.

Accessories

Approved non-warranty returns of accessories are subject to a 10% restocking fee.

The customer is responsible for return shipping unless the return is due to an error by EBIKES FLORIDA, a shipping-related issue, or an approved warranty claim.

Exchanges

If you would like to exchange an e-bike or accessory for another product from EBIKES FLORIDA, contact us before requesting a standard return.

Depending on the product, condition, price difference, and circumstances of the exchange, we may reduce or waive the applicable restocking fee at our discretion.

Our goal is to help you end up with the product that best fits your needs rather than unnecessarily penalize you for changing to a more suitable option.

Return Eligibility

To be eligible for a non-warranty return:

  • You must contact us and receive return authorization before sending anything back. Items returned without prior authorization may not be accepted.

  • The product must be returned in substantially the same condition in which it was received.

  • The product must include all original parts, accessories, manuals, keys, chargers, hardware, and other included items.

  • Original packaging must be retained and used whenever required for safe return transportation.

  • An e-bike may only have been used for a reasonable test ride necessary to confirm fit and suitability. It must not show damage, excessive wear, abuse, modification, or misuse.

  • Accessories must be unused or in resalable condition unless otherwise approved by us.

  • You must provide a receipt or other proof of purchase.

We reserve the right to reduce or deny a refund when a returned product is damaged, incomplete, altered, improperly packaged, or otherwise not in returnable condition.

E-Bike Batteries

Lithium-ion batteries require special care during transportation and may be subject to carrier and U.S. Department of Transportation requirements.

Do not independently ship an e-bike battery back to us.

If a return, replacement, or warranty issue involves a battery, contact us first. We will provide or coordinate the appropriate shipping instructions based on the condition of the battery and the requirements that apply to that shipment.

A battery that is damaged, swollen, leaking, overheating, recalled, or otherwise potentially unsafe may require a different return or disposal procedure and should not be shipped without specific instructions.

Damaged, Defective, or Incorrect Orders

Please inspect your shipment as soon as possible after delivery.

If your bike or accessory arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at info@ebikesflorida.com or (833) EBIKE-FL / (833) 324-5335.

Please keep the original packaging and take photographs of the product, packaging, shipping label, and any visible damage. These materials may be required to document the claim with the carrier or manufacturer.

We will review the issue and provide instructions for repair, replacement, warranty processing, or return as appropriate.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable:

  • restocking fee;

  • return shipping charges;

  • costs associated with missing parts, damaged packaging, or product damage for which the customer is responsible.

Your bank or payment provider may require additional time to post the refund after it has been issued.

Shipping Area

We currently ship to addresses within the continental United States.

Contact Us

For questions about returns, exchanges, shipping, or warranty claims:

EBIKES FLORIDA
Email: info@ebikesflorida.com
Phone: (833) EBIKE-FL / (833) 324-5335
Customer Support: Monday–Saturday, 9:00 AM–6:00 PM Eastern